Current Openings

QUALITY MANAGER

details to follow

 

PROCESS QUALITY ENGINEER

SUMMARY

The Process Quality Engineer develops and implements quality programs to ensure products meet or exceed customer requirements. This person manages the approval and documentation of internal quality requirements, suggests structural quality and process improvements, collaborates with other group functions in a team environment and drives continuous improvement and solves plant thermoform testing issues with experience and quality problem-solving techniques.

Also responsible for coordinating and documenting supplier product specs and verifying quality standards in accordance with client requirements, perform supplier audits to ensure compliance with client and customer standards. Manages receiving inspection lab and develops internal quality control plans for raw material receiving.

EDUCATION and EXPERIENCE

COMPUTER SKILLS

To perform this job successfully, an individual should have kKnowledge of how to use database software; Project Management software; Spreadsheet software, and Word Processing software.

CERTIFICATES, LICENSES, REGISTRATIONS

Pertinent ASQ certifications are preferred. ASQ Certified Quality Engineer, ASQ Certified Quality Improvement Associate, ASQ Certified Quality Process Analyst, ASQ Certified Six Sigma Greenbelt, etc.

 

 

SENIOR ACCOUNTANT

Our client is seeking a solution-driven, detail oriented individual for a senior-level role on their Accounting team in the Scranton area.  We are seeking candidates with strong organizational, time management, and teamwork skills.

Responsibilities:

 

Qualifications:

 

ACCOUNT EXECUTIVE

Essential Functions:

 

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

SKILLS AND ABILITIES:

 

EDUCATION AND EXPERIENCE:

REQUIRED CERTIFICATES/REGISTRATIONS:

 

MARKETING MANAGER

POSITION SUMMARY

Oversees all marketing, advertising and promotional activities for the client. Develops strategies to meet organizational and market segment objectives. Leverages industry trends, value chain research, competitive benchmarking, overall market conditions and other key metrics to create effective marketing content and collateral and execute strategic initiatives.

Essential Functions:

POSITION QUALIFICATIONS

Education: Bachelor’s Degree required.

Experience: 8 to 10 years of related product marketing experience (10+ years highly preferred)

Computer Skills: Proficient with MS Excel/Word/Outlook/PowerPoint. Must have experience with Database software, Design software, Customer Relationship Management (CRM) interfaces, Leads Management tools and various other software

Status: recruiting/interviewing

 

PRODUCT MANAGER

The Product Manager will be responsible for managing the product development and marketing of assigned products throughout their life cycle to meet revenue and profit targets. Proactively drives market share and earnings growth by developing product plans based on a deep understanding of end users, dealers, distributors, contractors and architects. Coordinates the development of sales objectives, strategies, advertising and promotional programs, and ensures the execution of these programs.

Essential Functions: 

Develop and recommend marketing objectives, including sales volume and profit forecasts for assigned product or products
Direct market development, sales promotion, distribution and pricing policies.
Working with market research, sales and customers to determine and define new product opportunities and enhancements to existing offerings based on market trends and analysis and verification of customer needs.
Analyze existing product offerings to identify products that do not meet sales and profit requirements and develop and execute action plans to meet requirements through a combination of cost reduction, price adjustments, design improvements, or product de-emphasis and discontinuation.
Assist in the preparation of advertising for the products represented and may supervise such activities as market research for assigned products. May also develop and suggest ideas for new products.
Evaluate the effectiveness of promotion and advertising programs, and recommends improvements or changes.
Review complaints and suggestions relative to assigned product or products.
Analyze market trends and potentials. Prepare sales forecasts for use in planning manufacturing operations and for controlling inventories.
·      Develop methods for field testing of merchandising programs to determine public acceptance.
·      Recommend changes, improvements or deletions in assigned product or products.
·      Maintain contacts with distribution centers and important customers to follow up promotion efforts and to keep informed on needs of the sales force.

 

Education:
Bachelor’s degree (four year college or university) in Marketing preferred.: Required

 

Experience:
Minimum of 3-5 years brand, product marketing, product engineering or related experience. Strong leadership, analytical, and problem solving skills. Proven customer support orientation (int./ext.) and superior communication/presentation skills. Proven ability to conduct financial analysis and provide financial guidance to aid in making sound decisions.

 

Computer Skills: Detailed knowledge of MS Office, Excel, Outlook and Powerpoint.

 

Other Requirements: Experience in strategic planning and execution. Knowledge of contracting, negotiating and change management. Experience in planning marketing strategies, advertising campaigns and successful public relations efforts.

 

Status: recruiting

 

 

CUSTOMER SERVICE MANAGER

Position Summary:

The Customer Service Manager is responsible for the customer concerns process for all incoming distributors, contractors, and other customers. This includes accurate and timely communication via phone, chat, and email services for product concerns.  Ensure the team provides timely communication to distributors, contractors, homeowners and internal partners. The Customer Service Manager ensures prompt, complete and accurate reporting on key metrics as well as develop, implement and initiate continuous improvement in operating systems and procedures for the department.

Essential Functions:

Provide leadership, direction, and oversight to ensure that customer concerns are entered, acknowledged, and completed accurately and in a timely manner

Selects, supervises, develops, evaluates and motivates personnel in the Customer Service team

Leads by example and provides consistent and frequent development feedback for the team

Assists Accounts Receivable in resolving billing disputes

Reviews and analyzes the effectiveness and efficiency of existing Customer Service processes/systems and develops strategies for improving these processes/systems

Manages specific customer issues as necessary or as escalated by Customer Service Representatives

Partners closely with Sales, Warranty, and Field Quality organizations to ensure timely and accurate communication to the field

Experience:
Three to five years of experience in a similar Customer Service Management position; preferably in a manufacturing environment.

Computer skills:

Strong computer skills to include: Microsoft Word, Excel, Access, PowerPoint and Outlook
Knowledge of automated financial/sales reporting or ERP systems (i.e. JD Edwards)

Experience with CISCO phone systems and Finesse Software system

 

Status: Recruiting/interviewing

 

 

 

 

SENIOR PROJECT ENGINEER/MANAGER

Water & Wastewater Treatment Systems

Our client is looking for an engineer with a strong background in designing water and wastewater treatment systems.

Job Description

Requirements/Skills

 

Status: recruiting

 

 

 

 

Respond to:

Courtright & Associates, Inc.

rjcx@comcast.net

 

Please indicate the position of interest & respond to rjcx@comcast.net

Updated 10-15-18